Terms of Service

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Introduction and Acceptance

Welcome to Cafe Rio ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Cafe Rio regarding your use of our website at rios-cafe.click (the "Website"), mobile applications, food services, delivery services, and all related services (collectively, the "Services").

By accessing, browsing, or using our Website or Services, including placing food orders, making reservations, or engaging with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate, complete, and current information when creating an account
• Comply with all applicable laws and regulations

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Website with a new "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Cafe Rio, our subsidiaries, affiliates, and authorized representatives.
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services.
• "Services" includes our website, mobile applications, food preparation and delivery services, dine-in services, catering, and all related offerings.
• "Content" refers to all text, images, videos, audio, software, and other materials available through our Services.
• "Website" refers to rios-cafe.click and all associated domains and subdomains.
• "Order" refers to any food or beverage purchase request submitted through our Services.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Browsing our menu and restaurant information
• Placing orders for food and beverages for personal consumption
• Making reservations at our restaurant locations
• Accessing nutritional information and allergen details
• Participating in loyalty programs and promotions
• Providing feedback and reviews about our services
• Communicating with customer service representatives

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited activities:

• Violating any applicable laws, regulations, or ordinances
• Infringing upon our intellectual property rights or those of third parties
• Attempting to gain unauthorized access to our systems, servers, or networks
• Distributing malware, viruses, or other harmful code
• Engaging in fraudulent activities or identity theft
• Harassing, threatening, or intimidating other users or our staff
• Submitting false or misleading information
• Interfering with the proper functioning of our Services
• Scraping, data mining, or automated data collection without permission
• Reselling our products or services without authorization
• Using our Services for commercial purposes without our written consent

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you must provide accurate, complete, and current information, including your name, email address, phone number, and delivery address. You are responsible for keeping this information updated.

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. You must choose a strong password and keep it confidential. We recommend using unique passwords that are not used for other online accounts.

4.3 One Account Per Person

Each user is permitted to maintain only one active account. Creating multiple accounts to circumvent restrictions, abuse promotions, or engage in fraudulent activities is strictly prohibited.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any conduct that we deem harmful to our business or other users.

5. Products and Services

5.1 Food Safety and Hygiene Standards

We maintain strict food safety and hygiene standards in compliance with all applicable health regulations. Our kitchen staff follows established protocols for food preparation, storage, and handling to ensure the safety and quality of our products.

5.2 Allergen Information Disclaimer

We provide allergen information for our menu items to the best of our ability. However, we cannot guarantee that our food is completely free from allergens due to potential cross-contamination in our kitchen. Customers with food allergies should exercise caution and inform our staff of their allergies when ordering.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to modify menu items, ingredients, and prices without prior notice. All prices are subject to applicable taxes and fees.

5.4 Order Acceptance and Cancellation

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Order modifications may be accepted at our discretion and subject to additional charges.

5.5 Delivery Terms and Timing

Delivery services are available within our designated delivery zones during specified operating hours. Estimated delivery times are approximate and may vary due to weather conditions, traffic, order volume, and other factors beyond our control. We are not liable for delays in delivery.

5.6 Minimum Order Requirements

Delivery orders may be subject to minimum order value requirements, which vary by location and may change without notice. Current minimum order requirements are displayed during the checkout process.

5.7 Delivery Zone Restrictions

Delivery services are limited to addresses within our designated delivery zones. We reserve the right to modify delivery zones at any time based on operational considerations.

5.8 Food Quality Guarantee

We are committed to providing high-quality food products. If you are not satisfied with the quality of your order, please contact us within 30 minutes of delivery for potential resolution, which may include replacement or refund at our discretion.

5.9 Temperature-Sensitive Item Handling

We take special care in handling temperature-sensitive items to maintain food safety and quality. However, we are not responsible for temperature changes that may occur during delivery due to external factors.

6. Intellectual Property

6.1 Our Ownership

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, are owned by us, our licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.3 User Content License

By submitting content to our Services, including reviews, comments, photos, or other materials, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, and distribute such content for business purposes.

7. User Content

7.1 Content Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that you have all necessary rights to such content and that it does not violate these Terms or any applicable laws.

7.2 Prohibited Content

You may not submit content that:

• Is illegal, harmful, threatening, abusive, or harassing
• Violates the privacy or publicity rights of others
• Is false, misleading, or deceptive
• Contains hate speech or discriminatory language
• Promotes illegal activities or violence
• Contains explicit or graphic content
• Infringes upon intellectual property rights
• Contains spam or commercial solicitations

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or that we deem inappropriate, without prior notice and at our sole discretion.

8. Disclaimers

8.1 "As Is" Service Provision

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 No Warranty of Uninterrupted Service

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We may experience technical difficulties, maintenance periods, or other disruptions that may temporarily limit or prevent access to our Services.

8.3 Third-Party Content Disclaimer

Our Services may include links to third-party websites or services. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites or services.

8.4 Professional Advice Disclaimer

The information provided through our Services, including nutritional information, is for general informational purposes only and should not be considered as professional medical, dietary, or health advice.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you paid to us in the twelve months preceding the claim, or $100, whichever is greater.

9.2 Excluded Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, arising from your use of our Services.

9.3 Essential Purpose

The limitations of liability set forth in this section shall apply even if our limited remedies fail of their essential purpose.

10. Indemnification

You agree to indemnify, defend, and hold harmless Cafe Rio, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney fees, arising out of or in any way connected with your access to or use of our Services, your violation of these Terms, or your infringement of any rights of another party.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any such third-party services.

12. Termination

12.1 Termination by Company

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

12.2 Termination by User

You may terminate your account at any time by contacting us at [email protected] or through your account settings if available.

12.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitation of liability.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall first be addressed through good faith negotiations. If informal resolution is unsuccessful, disputes may be resolved through binding arbitration or in the competent courts having jurisdiction over our principal place of business.

13.3 Jurisdiction and Venue

You agree that any legal action or proceeding related to these Terms or our Services shall be brought exclusively in the federal or state courts located in the jurisdiction of our principal place of business, and you consent to the jurisdiction of such courts.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. Material changes may be communicated through email, website notifications, or other reasonable means.

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Services, constitute the entire agreement between you and us concerning the use of our Services.

15.2 Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

16. Contact Information

If you have any questions about these Terms or our Services, please contact us:

We will make reasonable efforts to respond to your inquiries within 48 hours during regular business hours.

These Terms of Service are effective as of January 1, 2026, and will remain in effect until modified or terminated in accordance with the provisions herein.